• Benefits of auto-ship Subscriptions

    You are only charged when your subscription renews. Set your deliveries for any internal you want— from one week to one year! You are in charge! Change the amount of productshipped or time between shipmentsat any time before your order has shipped. No contract, you can cancel at any time or put i...
  • Can I change which product is shipped?

    Yes! Maybe your precious pooch is a little tired of their bully sticks and wants to mix it up with the cow ears, no problem!  You can add or substitute products any time before your next shipment by going online or we can assist you. Just drop us a line at 1-800-715-4955 or contact@pawstruck....
  • Can I have multiple products on auto-ship?

    Sure! Who are we to stop your furry friend from receiving ALL of their favorite treats, chews, or food. You can add as many products to your auto-ship subscription as you would like.
  • How Do I Cancel My Subscription?

    Canceling your Pawstruck subscription is easy. Remember though, you’ll lose access to locked-in price and 5% off if you cancel! To cancel your account, log into your account Click account, and then manage subscriptions Select cancel subscription You will receive a confirmation email after canceli...
  • How Do I Make Changes To My Subscription?

    Log into your account Select Manage Subscriptions
  • How do I set up an account?

    Setting up an account is easy!  You can do it online by selecting the products you would like to order, then select the Subscribe and Save option along with the time interval you would like it shipped. You then just complete your order as normal.
  • How will I know when my order is on its way?

    We will send you an email 5 days before the order is set to process. Once the order has shipped we will send you another email with the tracking information. You can also reach out to us at, call us at 1-800-715-4955 or Pawstruck live-chat on the site Monday-Friday 9 am-...
  • Is there a cancellation fee?

    There is absolutely no contract for the auto-ship subscriptions. We created it solely with your convenience in mind, so there is absolutely no cancellation fee!
  • Is there a cancellation time cut off?

    You will be sent a notification email of your upcoming shipment five days before it is processed. You can cancel, hold or adjust your order at any time before it is shipped
  • What if I need to put it on hold?

    No problem! Life happens, whatever the reason may be you are free to put your subscription on hold as long as you need it. Don't need your order this month but want to continue getting it after that? You can choose to skip single shipments without canceling your order or putting it on hold. ...
  • What if I still have product left over from a previous shipment and do not need my next order?

    You can extend the time between orders as long as the order has not yet shipped. Simply sign on to your account and change the upcoming delivery date to better fit your pup’s needs.
  • What’s My Billing Date?

    Pawstruck subscriptions are billed according to the options selected on signup. To find your exact billing date, please refer to the email that you received upon signup with the subject line: Important details for your new subscription!