Shipping & Returns
-
Yes, we are happy to process a return for any unused or unopened item that was purchased within the last 30 days. Please contact via Chat, email, or phone for an RMA Number and the return shipping address!
-
Variety packs are only eligible for return if none of the items in the variety pack have been used and it was purchased in the last 30 days. At this time, we do not accept partial return on variety of packs as the pack itself is considered one item.
-
You are welcome to return any new, unused items that were purchased within the last 30 days. Please contact us via chat, email, or phone with your name, email address, and order number and we will be happy to send over an RMA number and the return shipping information to your pack!
-
If you live in the contiguous US*, you are in luck! If the subtotal of your order is above $99 you will automatically see your shipping fee waived upon checkout. For any orders that are below the $99 we do offer a flat rate shipping fee of $7 to anywhere in the contiguous US. *Free shipping prom...
-
Contact us to receive the RMA # and to start the return process. Once you have your RMA #, send your return back to this address including your RMA # inside the package: Pawstruck Returns 2805 9th St. Great Bend, KS 67530 The product must be in new and unused condition, just like your pup receive...
-
How long does it take for items to ship?
Orders are processed in about 1-3 business days of your purchase (our shipping team, the Broadway cast of Cats, who work with us during their off-season are pretty quick and normally get those out much faster!) All packages are shipped from our Kansas warehouse. You can expect to see your package... -
How Long To I Have To Return An Order?
We totally understand that sometimes your pup won't love their new treats & chews as much as you had hoped. Because of this, we do have a 30 days return time frame and you are welcome to return any new, unused products. To start that process please contact us for an RMA number and the return ... -
We love our pack that lives outside the US, however, we are currently unable to offer international shipping. Our pack is working on being able to ship to pack members all over the world! Want to be the first to know when that happens? Send us a message and we will let you know first!
-
Who pays for return shipping? Do you send a label?
At this time Pawstruck does not cover the cost of return shipping nor do we send pre-paid labels. Products that are returned can be sent back using the carrier of your choice, most often USPS is the cheapest method. -
Who Will Be Delivering My Order?
For orders placed on Pawstruck.com, they will be shipped using either FedEx or USPS. All orders that are going to a PO BOX, Alaska, Hawaii, or an AFO/APO will be shipped via USPS. At this time we do not use UPS or other carriers. Specific carries can not be requested.